Frequently Asked Questions

Every contractor we work with goes through a thorough vetting process. This includes verifying licenses (when applicable), reviewing past work, confirming insurance coverage, and screening for professionalism and reliability. Our 30+ years of industry experience help us ensure each contractor is someone we trust to represent our brand. 

We require a 20% down payment when you accept a quote to secure your booking. This allows us to schedule your job, assign a contractor, and prepare any necessary materials. The remaining balance is paid after the work is completed and you're satisfied with the results. 

If you'd like to add services on the spot, let the contractor know. They’ll contact our team to reassess and provide an updated quote. No work outside the original agreement will be performed without approval and an adjusted estimate. 

If you're unavailable for an outside-only job, just make sure the area is accessible. For interior jobs, someone 18 or older must be present to allow entry and verify completion. If your project includes both inside and outside work, we recommend being home or arranging access. 

You can cancel your job before the scheduled time. However, cancellations made less than 24 hours before the job may result in a cancellation fee. Your down payment may be partially refunded depending on how far along we are in prep and scheduling. 

Customer satisfaction is a priority. If you're unhappy with the results, contact us immediately. We'll work with you to understand the issue and coordinate a resolution—whether that’s a fix, adjustment, or sending someone back out if needed. 

Photos are required for most quotes to ensure accuracy. If you're unable to upload pictures online, you may schedule an in-person assessment for an additional fee, or you can call our team to see if your service qualifies for a phone consultation. 

If you’re working directly with one of our contractors in person, you’ll be able to accept the quote on the spot by signing and paying the 20% down payment. The contractor will confirm your acceptance with our system, and the job will begin as scheduled. 

No, we do not provide quotes or services for remodeling projects. Our services focus on routine home maintenance, repairs, and general labor—not major renovations or construction. 

Yes! We quote for all types of lawn care and landscaping services, including mowing, edging, leaf cleanup, mulching, planting, and more. Just send us the required photos and a description of what you need. 

We price jobs based on two factors: labor and materials. Once we review your request and submitted photos, we calculate a fixed quote that reflects the total cost of completing the job—no surprises or hidden fees. 

We currently serve the greater Houston, TX area and surrounding regions. If you’re unsure whether we cover your location, feel free to contact us with your ZIP code and we’ll confirm right away. 

The final 80% balance is paid directly to the contractor after the job is complete and you’re satisfied with the work. This ensures accountability and gives you control over the payment process. 

At this time, all final payments are processed through the assigned contractor. This helps streamline operations and ensures the person doing the work is compensated directly upon completion. 

Our regular business hours are Monday through Saturday, 8:00 AM to 6:00 PM. We’re closed on Sundays, but may offer limited emergency services upon request. 

Yes! You can reach our customer service team by phone during business hours. We’re happy to walk you through quote requests, scheduling, or answer any questions you may have at this number: (346) 363-7588

All contractors are independent professionals who have been thoroughly vetted by our team. While they’re not direct employees, they represent Ben’s Home Pros and are held to our standards of professionalism, quality, and accountability. 

No, you are not required to provide equipment. If you do choose to supply tools or materials, that can lower your total cost. Otherwise, we’ll provide what’s needed and include those costs in your quote. 

Yes, for most jobs that generate waste—like landscaping, cleanups, or repairs—contractors will haul off trash or debris unless otherwise noted. If significant disposal is required (e.g., bulk removal), additional fees may apply. 

No, but you're welcome to if you have a specific brand or color already in mind. If not, we’ll purchase the paint for you and include the cost in your quote. We’ll always confirm paint selection with you before buying. 

Because we do the hard part for you. With Ben’s Home Pros, there’s no need to waste hours researching contractors, juggling multiple quotes, or wondering if you’re being overcharged. We’ve already vetted reliable, skilled professionals, and we offer clear, fixed pricing—so you get the job done quickly, affordably, and without the stress. 

We’ve got over 20 years of experience dealing with quotes, hiring the right contractors, and ensuring jobs get done right. That means we know how to spot red flags, how to match the right pro to the right task, and how to keep quality high every step of the way. We only work with contractors we personally trust—because if we wouldn’t let them work on our homes, we won’t send them to yours. 

Before any contractor joins Ben’s Home Pros, they go through a strict vetting process. We verify their experience, check references and past work, confirm insurance (if applicable), and ensure they meet our standards for professionalism, skill, and reliability. Only those who meet our criteria are added to our network—so you can feel confident the job will be done by someone who knows what they’re doing.